Sugar Quit

Technical Support

Thank you for downloading Sugar Quit. We are committed to making your sugar‑free tracking journey smooth and rewarding. If you run into technical issues or have questions about app functions, please review the information below.

System Requirements:

Platform: Optimized for iPhone and iPad running iOS 17.0 or later.

Performance: For best stability, keep your iOS system updated to the latest release. This app works fully offline. No internet connection or user account is required. All your tracking data, break‑streak notes and unlocked achievements are saved locally on your device only.

Frequently Asked Questions:

The app lags, freezes or does not respond:

Close unused background apps to free device memory.

Confirm you have sufficient free internal storage.

Restart your iPhone or iPad to clear temporary system cache.

If problems persist, remove and reinstall Sugar Quit. Warning: Uninstalling will erase all local app data, there is no cloud backup.

My sugar‑free streak, break records or unlocked achievements disappeared:

Sugar Quit stores everything locally on your device; there is no server‑side cloud sync.

Do not offload or delete the app unless you accept data loss.

You can clear all stored data manually inside Settings within the app. Once cleared, historical tracking information cannot be recovered.

I tapped “Break Streak” or “Reset Manually” but the timer behaves incorrectly:

Make sure you complete the full confirmation pop‑up instead of dismissing the alert halfway.

Force‑quit and reopen Sugar Quit to refresh tracking calculations.

Double‑check your recent break history list inside the Timer tab to verify logged events.

Achievements are not unlocking after reaching target streak days:

Achievements calculate automatically based on your current active sugar‑free streak.

Some milestones require continuous unbroken days. Breaking your streak will reset progress toward future medals.

Close and reopen the app to trigger achievement‑check logic.

Food Guide or Knowledge content shows blank:

All guide and wellness articles are built‑in offline resources.

Update Sugar Quit to the newest App Store version to restore static content.

Restart the application if content rendering fails.

I want to remove all my personal tracking data:

Open the Timer tab, tap the gear‑shaped Settings icon in the upper‑right corner.

Select “Clear All Local Data”. Read the warning and confirm.

All streak statistics, break notes and unlocked medals will be permanently deleted from this device.

Disclaimer Reminder: All wellness content inside Sugar Quit serves general informational purposes only. It is not medical advice. Please consult a qualified health professional for personal health concerns.

Contact Support:

If your issue is not covered above, feel free to reach our support team:

Support Email: [mileh802@gmail.com] 

In‑App Help: Navigate to Timer → Settings to read privacy note and app information.

We aim to reply to every support email within 24‑48 hours. Thank you for using Sugar Quit and staying consistent on your sugar‑free journey! 🧘🌿

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